Privacy Policy

Last updated: May 13, 2026

1. Who We Are

Estudio Alterna Comunicación, located in Puerto Vallarta, Jalisco, México, email info@estudioalterna.com, phone +52 329 111 1470, is the data controller responsible for your personal data. We process personal data in accordance with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and applicable international standards.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Identity: name, company or organisation.
• Contact: email address, phone number.
• Communications: messages, comments or enquiries you send us.
• Technical: IP address, browser type, operating system, pages visited and time spent, collected automatically when you browse our site.

We do not collect sensitive personal data (health data, ethnic origin, religious beliefs, etc.).

3. How We Use Your Data

Primary purposes (required for the relationship)

• Responding to your information requests and quotations.
• Managing the contractual relationship with our clients.
• Sending communications related to contracted services.

Secondary purposes (you may object)

• Sending our newsletter, resources and studio updates.
• Conducting satisfaction surveys.
• Internal statistical analysis to improve our services.

If you do not wish your data to be used for secondary purposes, please email info@estudioalterna.com.

4. Your Rights

You have the right to Access, Rectify, Cancel or Object to the processing of your personal data. To exercise these rights:

• Send an email to info@estudioalterna.com with the subject "Data Rights".
• Include your full name, a clear description of the right you wish to exercise, and documents verifying your identity.
• We will respond within 20 business days of receiving your request.

5. Withdrawing Consent

You may withdraw consent for the processing of your personal data at any time by emailing info@estudioalterna.com. Withdrawal will not have retroactive effect.

6. Data Transfers

Your personal data may be shared with:

• Technology infrastructure providers necessary to operate our services (web hosting, email), subject to confidentiality obligations.
• Competent authorities when required by law or court order.

We do not sell, rent or transfer your personal data to third parties for their own commercial purposes.

7. Cookies and Tracking Technologies

We use cookies and similar technologies. For more information, please read our Cookie Policy.

8. Security

We implement reasonable technical, administrative and physical measures to protect your personal data against loss, theft, misuse, unauthorised access, disclosure or alteration.

9. Changes to This Policy

We reserve the right to update this Privacy Policy. Changes will be published on this page with the date of update. We recommend reviewing it periodically.

10. Contact

For any questions about this policy, contact us at info@estudioalterna.com or +52 329 111 1470.